For employers / By sector
Compliance e-learning for cafes, dental practices and shops
Most of Beagle HR's clients run a cafe or restaurant, a dental practice or a shop, so that is who the courses were written for. Here is what each type of business needs to give its staff, which Beagle Learning course covers it, and roughly how long it takes.
Cafes, restaurants and hospitality
High staff turnover, young workers, hot surfaces, heavy deliveries and, often, alcohol. The priority is getting a new starter through the basics before their first solo shift, then keeping the record straight as people come and go.
Not covered here: food hygiene, which needs an accredited Level 2 course, and first aid.
Recommended courses
- Health and Safety Induction: day one, before the first shift (around 25 minutes)
- Fire Safety Awareness: everyone, refreshed yearly (around 25 minutes)
- Manual Handling: anyone taking deliveries or moving stock (around 25 minutes)
- Bullying and Harassment at Work: everyone, including supervisors (around 30 minutes)
- Preventing Sexual Harassment at Work: everyone; the duty to prevent sexual harassment applies to customers as well as colleagues (around 25 minutes)
- Data Protection and UK GDPR for Employees: anyone handling bookings, card payments or staff records (around 30 minutes)
- Mental Health at Work for Managers: supervisors and managers (around 30 minutes)
Selling alcohol? Add Think 25 for everyone on the till or the bar.
Dental practices
Clinical training is set by the regulator and the professional bodies; this is the rest. A practice holds sensitive patient records, uses sharps every day, and has reception and admin staff who spend the day at a screen. The practice manager usually carries the whole training record alone, which is exactly what Beagle Learning takes off them.
Not covered here: infection control, radiography, safeguarding, medical emergencies and CPR, which need the CPD your regulator recognises.
Recommended courses
- Health and Safety Induction: all staff on joining (around 25 minutes)
- Sharps and Needles Awareness: everyone who handles or disposes of sharps, and the cleaners (around 20 minutes)
- Fire Safety Awareness: everyone, refreshed yearly (around 25 minutes)
- Data Protection and UK GDPR for Employees: everyone with access to patient records (around 30 minutes)
- Display Screen Equipment: reception, admin and anyone at a screen for an hour or more a day (around 20 minutes)
- Manual Handling: stock, deliveries and moving equipment (around 25 minutes)
- Preventing Sexual Harassment at Work: everyone (around 25 minutes)
- Bullying and Harassment at Work: everyone (around 30 minutes)
- Mental Health at Work for Managers: practice managers and principals (around 30 minutes)
Shops and retail
Stock arrives on pallets, goes up on shelves from a set of steps and is sold across a counter to the public, sometimes including alcohol, knives or solvents. Part time and weekend staff need the same training as everyone else, and they need it in a form they can do on a phone before a Saturday shift.
Recommended courses
- Health and Safety Induction: all staff on joining (around 25 minutes)
- Fire Safety Awareness: everyone, refreshed yearly (around 25 minutes)
- Manual Handling: deliveries, stockroom and shelf filling (around 25 minutes)
- Working at Height: anyone using steps or a ladder in the stockroom (around 25 minutes)
- Bullying and Harassment at Work: everyone (around 30 minutes)
- Preventing Sexual Harassment at Work: everyone; customers count too (around 25 minutes)
- Data Protection and UK GDPR for Employees: anyone handling customer or staff details (around 30 minutes)
- Display Screen Equipment: office and back room staff (around 20 minutes)
Age restricted products? Add Think 25 for everyone on the till.
Common questions
What training does a cafe need to give staff?
A health and safety induction on day one, fire safety, manual handling for anyone lifting deliveries and stock, and dignity at work training covering bullying and sexual harassment. If alcohol is sold, age restricted sales training as well. Food hygiene training sits alongside these and is usually done through a separate accredited course.
What training does a dental practice need to give staff?
Beyond the clinical training the regulator expects, every member of staff needs a health and safety induction, fire safety, sharps and needles awareness, data protection for patient records, and dignity at work training. Reception and admin staff who work at a screen need display screen equipment training, and practice managers benefit from mental health at work for managers.
What training does a shop need to give staff?
A health and safety induction, fire safety, manual handling for stock and deliveries, working at height where staff use steps or ladders in the stockroom, and dignity at work training. Shops selling alcohol, knives, solvents or other age restricted products need Think 25 training for everyone on the till.
Does online training count as compliance training?
For awareness level topics it does, as long as the content is relevant to the workplace and you keep a record. Beagle Learning records every pass with the learner, course, score and date, emails the manager and exports the record when an inspector, insurer or solicitor asks.
How long does each course take?
Between 20 and 30 minutes on a phone, tablet or computer, ending with a ten question assessment. Staff can do a course on a break or before a shift, with no account to create.
Can the training be tailored to our business?
Yes. Each course has local arrangements, such as who the fire wardens are or where the accident book is kept, that Beagle HR fills in for each client. Beagle HR also writes bespoke courses for clients who need something specific.
Get your team trained this month
Single courses from £15 plus VAT per learner, or a team licence for every course. Beagle HR clients: ask for your access code.